The fastest way to get an answer to your question? Check either the Product or Company FAQ. Otherwise, contact Kipling if your question is not listed.
As a Kipling partner, you are the owner of your own store backed by our full support. It’s the perfect entrepreneurial mix of independence and security. You manage your store as an independent partner with all our resources at your disposal. We help you plan and decorate your store, train your staff, and get you started in day-to-day management. We also provide you with our marketing, communications and business economic plans. Are you interested? Click here to find out more about opening a Kipling store.
- Kipling sells about 6,000,000 bags every year.
- This means that every minute, about 23 Kipling bags are sold somewhere in the world.
- More than 40 million people in the world now own at least one Kipling bag.
- There are more Kipling bags than there are people in Belgium.
Some Kipling monkey clips of the current collection can be ordered individually through Kipling’s online shop. Nevertheless, you can buy most monkey clips of the current collection in Kipling’s own stores or at most of Kipling’s dealers. Please refer to the store locator in the top navigation to find the address of Kipling stores and dealers or click here.
In our online shop we are only offering the current collection. Previous collections can be found in the Kipling outlet shops. Please find below their coordinates :
Maasmechelen Village Outlet Zetellaan 142 3630
If you purchased the bag in our online shop, you can contact us by email at firstname.lastname@example.org. If you have not purchased the item in our online shop, we advise you to return to the shop where you bought it. Or you can contact the Kipling warranty and repair service by email : email@example.com.
Kipling is pleased to offer a “no questions asked” returns policy. If for any reason you are unhappy with your purchase you can return it for a full refund 14 days from the date of delivery, providing it has not been worn or used and is in its original packaging.
Please follow the process below:1. Fill in the consignment note that you have found in your parcel, mark the reason for return and place it inside the parcel with the goods.
2. Use the prepaid return label of Kiala and place it on the outside of the parcel
3. Go to your nearest Kiala point and drop off your parcel. For your nearest Kiala point please visit www.kiala.com
4. You will receive a notification once we have received your return
If for any reason you want to return a second item and you don’t have the consignment note anymore, please click here
Returns with other carriers
If you do not wish to return any of the ordered products with Kiala you can choose your own preferred carrier. Please note however that return costs will be at your own expense.
Please also note that we can only refund using the same method of payment you used to make your original purchase. Kipling will refund you in full within 14 days following the date your goods are received and accepted by our warehouse team. If the goods have been used and are not in re-sellable condition, we will not accept your return.
If you have not purchased the item in our online shop, we advise you to return to the shop where you bought it.
Optional care, not essential: With a soft brush, a colourless cream can be applied regularly to leather areas (not for Nubuck leather). The product can be protected by applying a waterproofing agent, following the recommendations given by the manufacturer.
Care instructions for fabric bags (was: bags in fabric) : Clean the outside fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Hang in a shady place. On bags with leather, avoid moistening the leather when cleaning. In case of a deep stain, clean the fabric with a cloth or soft brush using water and neutral soap. A universal-use protective spray (i.e. Scotchguard – found in most shoe or handbag departments) may be used to keep the product looking clean.
Promo pack purchases can be returned in accordance with our standard return policy, meaning you may return the full Promo pack within 14 days from the date of delivery without having to provide any reasons.
However, please be aware that if you are unsatisfied with an individual item you purchased as part of a Promo pack, you are not authorized to return that item separately, except if it is damaged, defective or does not correspond to the order. In that case, you will only be refunded the discounted price of each Promo pack item that is returned together with the related delivery fee.
For instance, if you purchase a Promo pack and get 20% off, the 20% would be subtracted from your refund. See example below.
- Product A: 100€
- Product B: 50€
- Promo pack price: 120€ > 20%
If you return the full Promo pack, you will be refunded 120€ (refund will happen only if you send it within 14 days from the date of delivery).
If you return product A, you will be refunded 100€ - 20% = 80€ (refund will happen only if the product is defective/damaged).