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FAQ

The fastest way to get an answer to your question? Check either the Product or Company FAQ. Otherwise, contact Kipling if your question is not listed.

COMPANY

1. When was Kipling created?

2. What is the philosophy behind the brand?

3. Where are Kipling's headquarters located?

4. Where can I find a store near me that sells Kipling?

5. Where does the name Kipling come from?

6. Why is there a monkey on every bag?

7. How do I get a Kipling catalogue?

8. I would like to sell Kipling. How can I open a Kipling partnership store?

9. Some amazing statistics...

10. How do I clean my Kipling bag?

11. How can I apply for a job with Kipling?

PRODUCT

1. How can I contact kipling's customer service?

2. Can I order Kipling monkey clips in your online shop?

3. I cannot remember my password. What should I do?

4. Can I get my order delivered anywhere in the world?

5. Can I get my order delivered to a different delivery address?

6. How can I pay for my order in your online shop?

7. Can I still make changes or cancellations once my order is confirmed?

8. What is the leadtime for delivery?

9. How can I track my shipment?

10. How will I know that you have received my order?

11. How long are Kipling bags guaranteed for?

12. Where can I find the address of a Kipling store nearby?

13. Where can I get my Kipling bag repaired ?

14. What is the delivery charge for my order?

15. What is your return policy?

16. What should I do if the goods arrive damaged?

17. What if I ordered the wrong colour/size?

18. How can I clean my Kipling bag?

19. Where can I see Kipling's catalogue?

20. What is your return policy on promo pack purchases?

21. How can I get information on Kipling's shoes or jewellery?