return policy
Capitalised terms used in this Returns Policy shall have the meaning set forth in the “Definition” section of the Kipling Terms and Conditions of Sale, which is applicable to this Returns Policy.
Please note that we do not accept returns on Goods that were not purchased from this Website.
We hope you are delighted with your purchase from Kipling however we understand if you wish to return any or all of the items. Goods which were supplied in error, were incomplete, damaged or faulty, or if you have just changed your mind, can be returned to us using the process below and within the specified periods stated.
Please not that all goods need to be returned back to our warehouse in Sint Niklaas, Belgium.
REASONS TO RETURN
A) If you have changed your mind and wish to return your Goods, you have the right to cancel your order with us under article 47 of the Belgian Act of April 6, 2010 on Market Practices and Consumer Protection (implementing the European Directive on the protection of consumers in respect of distance contracts).
You have thirty (30) calendar days from the day following the delivery of your Goods to cancel your Order, if you wish so. In this case we will issue you with a full refund including any delivery charges paid at the time of your Order.
B) Returns of misdescribed Goods (with regards to those misdescriptions which are obvious and readily noticeable, such as the colour of the product) must be made within 30 days from delivery of your Order.
Returns outside these timeframes will only be accepted at our discretion.
C) Faulty Goods: Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 2 years of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
HOW TO MAKE A RETURN
Making a return is easy if you follow the steps below:
EASY RETURN METHOD
Free returns with Kiala
If you wish to return any of the ordered products, please return the item(s) within 30 days following this 4-step procedure.
1. Fill in the consignment note that you have found in your parcel, mark the reason for return and place it inside the parcel with the goods.
2. Use the prepaid return label of Kiala and place it on the outside of the parcel
3. Go to your nearest Kiala point and drop off your parcel. For your nearest Kiala point please visit www.kiala.com
4. You will receive a notification once we have received your return
If for any reason you want to return a second item and you don’t have the consignment note anymore, please click here
Returns with other carriers
If you do not wish to return any of the ordered products with Kiala you can choose your own preferred carrier. Please note however that return costs will be at your own expense.
Receiving a refund
Please also note that we will not process your refund until we receive the Goods. Once we receive the Goods, we will:
(i) Examine the Goods you have returned to us to verify whether they are faulty, damaged or if they do not correspond to their description on the Website;
(ii) At your option where the Goods are faulty, damaged or if they do not correspond to their description on the Website: (i) repair the Goods or replace them with new non-faulty or corresponding Goods; or, (ii) refund the price paid for the Goods (along with the original delivery fees). Save that where you have requested, and we are unable to, repair or replace the Goods, we will refund the price paid for the Goods (along with the original delivery fees);
(iii) Credit the refund for the Goods back to the payment card that you used to pay for the Goods, or repair or replace the faulty or damaged Goods approximately 14 (fourteen) days and in any case no later than 30 (thirty) days from the date that we receive the returned Goods.
IF THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH YOUR RIGHT TO WITHDRAW UNDER CLAUSE 8 OF THE TERMS AND CONDITIONS OF SALE, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.
Product Exchange
Product exchange is currently not possible. If you would like the same item but, for example, in another colour, you’ll have to place a new Order.
When you return Goods, PLEASE NOTE THAT
All items are quality controlled and checked for any faults or manufacturing defects before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. We do not accept liability for Goods which are lost during return shipment to us.
How your personal data are processed
For the processing of your personal data when you return, or receive a refund, please see our Privacy Statement, available here
