terms & conditions for delivery of goods

WHERE & WHEN DO WE DELIVER

 
Goods ordered through this Website will only be delivered in the following European countries:
-            BELGIUM, LUXEMBOURG, THE NETHERLANDS, UNITED KINDGOM, FRANCE, GERMANY, SPAIN, ITALY, AUSTRIA, MALTA, CYPRUS, SLOVENIA, SWEDEN, IRELAND, FINLAND, BULGARIA, CZECH REP., DENMARK, LATVIA, POLAND, SLOVAKIA, ESTONIA.
-            Please note that we currently do not ship to Andora, Principateu of Monaco, Livigno, Vatican City, San Marino, and the Channel Islands
 
All Goods are shipped from our warehouse in Sint Niklaas, Belgium and any returns will need to be sent back there.
 
You can request a delivery address which differs from your personal or invoicing address by selecting it during purchase, provided that it remains within the delivery zones as stated above.
 
Delivery will be made by standard courier during normal business hours, Monday to Friday.
All orders placed before 12.00 am will be handed to our preferred carrier the same day and delivered within approximately 2-4 working days.
 
We do not delivery goods to PO Boxes.
 
Please note: 
·         Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
·         Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
·         Orders will be processed in accordance with the Terms and Conditions of sale [link].
·         We are unable to redirect orders once items have been dispatched.

DELIVERY CHARGES

 
We have one unique delivery charge based on the cost of our standard delivery. The charge for one order is set at €0.00, including VAT. The appropriate delivery charge will appear automatically in your shopping bag.
We may, from time to time, apply free shipment promotions for limited periods.
 
 

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and itemised in the checkout page and on the Order Confirmation. Delivery charges for Orders dispatched within the aforementioned countries are inclusive of VAT and include all costs related to the shipping of order to the requested address.

SHIPMENT TRACKING

 You can track your shipment by selecting the "My Account" section from our site, then click on "Order History". Alternatively, on the shipment confirmation, which you will receive by e-mail from us, you will be able to click directly on the link of our carrier. Note that the tracking link becomes available within 24 hours from the time the carrier collects your package.

HOW YOUR PERSONAL DATA ARE PROCESSED

 For the processing of your personal data when you place your Order, please see our Privacy Statement, available at the [Insert Privacy Statement hyperlink for Orders].