Common Kipling Customer Questions
Our leather products have been made with care from genuine high quality leather. The leather texture is naturally generated and will develop a rich patina over time. Any variations in the color and grain are a result of the natural characteristics of the leather. Care should be taken when wearing light colored garments to prevent color transfer (a natural risk with leather). Keep the product dry and avoid contact with damp or wet surfaces. Limit the exposure to direct heat or sunlight. To clean the product, just wipe it with a soft, dry cloth. Do not use any chemical cleaners to care for the product. Optional care, not essential: with a soft brush, a colorless cream can be applied regularly to leather areas (not for Nubuck leather). The product can be protected by applying a waterproofing agent, following the recommendations given by the manufacturer.
Care instructions for fabric bags: Clean the outside fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Hang in a shady place. In case of a deep stain, clean the fabric with a cloth or soft brush using water and neutral soap. A universal-use protective spray (i.e. Scotchguard – found in most shoe or handbag departments) may be used to keep the product looking clean. When your fabric bag is combined with leather, avoid moistening the leather when cleaning.
Placing an Order
Payment & Billing
7 days for sale items from date of delivery.
Kipling.Me Member card
In the store your Membercard can be put on inactive to make sure you can use your new card
You can also call the Customer Service to get your old card inactivated.
Customer Service can transfer the data from you old Member card to the new one.
You can also go to the stores and look up your current smile point balance.
You can ask for a new password by clicking on 'password forgotten' in the log in screen