While we obviously hope you fall in love with your new Kipling purchase, we recognize that sometimes, for whatever reason, you may have second thoughts. Below you'll find all the information you need to return your items.
Reasons for a return
You may return any Kipling item bought from this website for the following reasons:
No problem. You have 30 days from the day following the delivery of your purchase to cancel your order. We will issue you with a full refund including any delivery charges paid at the time of your order.
If a Kipling product has been misdescribed in a way which should have been readily noticeable (such as its colour) we will happily refund you within 30 days from delivery of your order. Returns made later than this may be accepted at our discretion.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within two years of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Making a return
Returning an item is simple. Just follow these steps.
- 1. Go to Track your order or to My account in your Kipling account and find your order number and click on 'Request Return'. Fill in the return form out with the appropriate reason for your return and all necessary details. Once we have received and approved your return you will receive an email confirmation.
- 2. Please make sure to return your item in its original packging, complete with any related accessories, authenticity tags, protection bags and instruction booklets, together with your filled in consignment note.
- 3. We'll let you know by email once your return has been received and processed. All communications will go to the original purchaser.